Effective 1st May 2020 we will no longer be selling any new policies in association with iSmash. All existing policies are still valid and will remain in effect. If you have any questions, wish to make a claim or want to add cover for a new device you can do so by contacting us via one of the methods below. If you have a question about our products or your policy, you may find the answer within our: FAQ (Frequently Asked Questions).

General Queries and Sales

For general sales and query information:

Email Us

Or you can contact us by:

Phone: 0203 137 7443

From 09:00am to 17:30pm (Mon-Fri)



Policy Holders

If you need to discuss or amend your policy:

Email Us

Or you can contact us by:

Phone: 0203 137 7443

From 09:00am to 17:30pm (Mon-Fri)



Claims

To discuss an existing insurance claim:

Email Us

Or you can contact us by:

Phone: 0330 880 1744

From 09:00am to 17:30pm (Mon-Fri)



Other Enquiries

We endeavour to respond to all written queries within five working days.

You can write to us at:

iSmash Insurance
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar

Email: gadget.sales@ismashinsurance.com

Complaints

We always aim to provide a great service, but if you have any complaint, please write to:

The Complaints Manager

iSmash Insurance
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar

Email: complaints@ismashinsurance.com

iSmash Insurance™ is a trading name of Taurus Insurance Services Limited, www.taurus.gi, which is an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Permission Number 5566 and authorised to passport general insurance intermediary services into the UK. We are registered with the Financial Conduct Authority in the UK under registration number 444830. The insurance is underwritten by ERGO TIS on behalf of Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5BN. Great Lakes Insurance UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 955859. You can check this on the Financial Services Register by visiting; register.fca.org.uk. This policy is underwritten by ERGO TIS, registered in England and Wales, company number 11091555. ERGO TIS is authorised and regulated by the Financial Conduct Authority, register number 805870, with registered office at 10 Fenchurch Avenue London, EC3M 5BN.

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